Payment Policy

At Thred, we strive to provide a secure, convenient, and transparent payment experience. This Payment Policy outlines the methods we accept, how we handle your payment information, and important terms related to transactions on our site.

1. Accepted Payment Methods

We currently accept the following major credit cards for all purchases:

Visa

Mastercard

All payments are processed in US Dollars (USD). If you are paying with an international card, your bank may apply conversion fees at their prevailing rate. We are not responsible for these additional charges.

2. Payment Security

Your security is our top priority. We employ industry-standard measures to protect your financial data:

SSL Encryption: Our website is secured with SSL (Secure Sockets Layer) technology, which encrypts your payment information during transmission to prevent unauthorized access.

PCI DSS Compliance: We are PCI DSS (Payment Card Industry Data Security Standard) compliant. This means we adhere to the strict security standards set by the credit card industry to protect cardholder data.

Tokenization: We use tokenization through our payment processors. This means that your full credit card details are never stored on our servers. Instead, a secure "token" is used to process and validate transactions.

Our store is powered by Shopify Payments, a secure and reliable payment gateway that handles all payment transactions on our behalf.

3. Pricing and Taxes

Product Prices: All product prices listed on our site are in USD. We reserve the right to correct any pricing errors that may occur inadvertently.

Sales Tax: Sales tax will be added to your order total during checkout if applicable to your shipping address, in accordance with state and local laws.

4. Billing and Authorization

By providing a payment method, you confirm that:

You are authorized to use the credit/debit card submitted.

The information you provide is accurate and complete.

You will be responsible for any charges incurred under your account.

When you place an order, your card will be authorized for the order total (including tax and shipping) at the time of purchase. The actual charge is processed when your order ships.

5. Failed Payments & Declined Transactions

If your payment fails or is declined, we will be unable to process and ship your order. Common reasons for declined payments include:

Insufficient funds.

Incorrect card number, expiration date, or CVV code.

The billing address provided does not match the address on file with your bank.

Your bank has flagged the transaction as suspicious.

If your payment is declined, please contact your card issuer for clarification. You may then attempt to place your order again with a valid payment method.

6. Refunds and Chargebacks

Refunds: All refunds are processed in accordance with our Return Policy. Approved refunds will be credited back to your original method of payment within 10 business days after we receive and inspect the returned item. Please allow additional time for the refund to appear on your statement, depending on your bank's processing time.

Chargebacks (Payment Disputes): If you have an issue with your order, we strongly encourage you to contact us at info@thred.shop before initiating a chargeback with your bank. We are committed to resolving any issues amicably. Unauthorized or fraudulent chargebacks may result in the permanent closure of your account and legal action to recover costs.

7. Contact Us

For any questions regarding payments, declined transactions, or suspected fraudulent activity on your account, please contact our customer service team:

Email: info@thred.shop

Phone: +1 718-801-3557

Hours: Monday - Friday, 9:00 AM - 5:00 PM EST